FAQS

Orders

Where is my order?

    You’ll receive a confirmation email with tracking once shipped. You can also track via your order history page.

     

    How long will it take for my order to be processed?

    In stock orders processed and shipped within 1–3 business days after confirmation. Processing may take longer during weekends or holidays.

     

      What payment methods can I use?

        We accept Visa, MasterCard, and PayPal through Shopify. We also accept Email Transfers, WeChat Pay, and Alipay, please email info.ohmopup@gmail.com or add our official WeChat account ohpetca1 to arrange. 

         

         

         



        Shipments

        What are the shipping costs?

          Shipping Area

          Value of the Order

          Shipping Cost (Order under $89 or $150)

          Ontario

          Free over $89 CAD

          $8.99 CAD

          Canada

          Free over $150 CAD

          $15.99 CAD

          US

          Free over $150 USD

          $15.99 USD
           
           

          For heavy packages or large-sized shipments, an additional shipping fee will be automatically applied at checkout.

          • Granatapet cat / dog wet food 
          • Carriers
          • Sling Bags
          • Carseats
          • Steps
          • Beds



          Do you ship outside of Canada?

            We currently only ship to Canada and the US. All prices include duties & taxes for U.S. shipping — no extra fees on delivery. 

             

            Do I need to pay for the return shipping fee?

              Customer is responsible for return costs and risk. Please use a trackable/insured service.

               

              Return & Refund

              What is your return and refund policy?

              Contact us within 7 days of delivery: info.ohmopup@gmail.com. Items must be unused, in original packaging. Sale, food, litter, sanitary, personal care, and pre-order items are non-returnable.


              How long does a refund take? 

              Refunds are issued within 14 days of receiving your return and processed to your original payment method with no extra fees. Items not meeting return conditions may be refused.


              How long does it take for a refund to appear?

              Refunds usually take 3–7 business days for credit cards and 7–10 business days for debit cards to show. Timing may vary, please check with your bank for exact details.